Questions? We've Got 66 Years of Answers.
Everything you want to know about wells, pumps, water quality, and working with Austin Drilling.
General Questions
How long has Austin Drilling been in business?
Since 1960 — that's 66 years and four generations of the Austin family. We're one of the longest-operating well companies in South Carolina.
Do you use subcontractors?
Never on the drilling side. Every drilling crew that shows up is our crew, using our equipment. That's how we control quality and stand behind our 5-year manufacturer's warranty.
What areas do you serve?
We serve communities across South Carolina from three offices in West Columbia, Newberry, and Prosperity (satellite). Our service area includes Columbia, Lexington, Chapin, Irmo, Newberry, and surrounding communities.
Do you offer financing?
Yes! We're the only well company in the area that offers financing for qualified homeowners. Call us to learn about available payment plans.
What is your warranty?
Every pump and tank installation comes with a 5-year manufacturer's warranty (pump and tank only). If anything goes wrong in year one, we come back and fix it at no charge, excluding acts of nature (e.g., lightning, freezing). We also offer a satisfaction guarantee on all service visits.
What are your business hours?
We're open Monday through Friday, 7:00am to 6:00pm, and available by appointment on Saturdays. Call (803) 926-5402 during business hours and you'll reach a real person.
Well Drilling Questions
How much does a new well cost?
Most residential wells in the SC midlands range from $5,000–$15,000+ depending on depth, soil conditions, and equipment needed. We provide free site assessments with no-obligation quotes.
How deep will my well be?
It depends on your property's geology. Midlands wells typically range from 100–400+ feet. Our 66 years of drilling across the state means we usually know what to expect before the rig starts.
How long does drilling take?
Most residential wells are completed in 1–3 days. We'll give you a specific timeline after your site assessment.
Do I need a permit to drill a well?
Yes. South Carolina requires SCDES permits for all new wells. We handle the entire permitting process for you.
Repair & Maintenance Questions
I'm having a well problem. How do I get help?
Call us at (803) 926-5402 during business hours (Monday–Friday, 7am–6pm). Describe what's happening and we'll schedule a time to come take a look. You can also fill out our contact form and we'll get back to you within one business day.
My water pressure is low. What's wrong?
Low pressure can be caused by a failing pump, a waterlogged pressure tank, clogged screens, or a drop in your well's water level. We'll diagnose the exact cause and give you options.
My water smells like rotten eggs. Is it safe?
That sulfur smell is common in well water and usually caused by naturally occurring hydrogen sulfide. While typically not dangerous, it's unpleasant and treatable. Our water treatment solutions eliminate the smell completely.
Water Quality Questions
What is a free water analysis?
Drop off or mail us a water sample and we'll test it for minerals and common quality indicators. You'll get a clear report of what's in your water — no charge, no obligation. For professional contaminant testing (state lab), paid testing is also available.
Do I need a water filtration system?
It depends on what's in your water. Many South Carolina wells have elevated iron, sulfur, or hardness levels that affect taste, smell, and appliance lifespan. Start with our free water analysis — we'll tell you exactly what's there and whether treatment is worthwhile.
Still Have Questions?
Call us Monday–Friday, 7am–6pm. You'll reach a real person who knows wells.